George Munge

52 Jacqueline Rd Waltham, MA 02452 ·   george.munge@yahoo.com   ·   703.587.1607

Telecommunication Manager with over 10 years’ of experience in the key areas of Infrastructure and Product rollouts and Project management.

 

Professional Experience

Infrastructure Deployment Lead

Comcast Cable (Consultant)    September 2010 – March 2014

 

·   Successfully managed the deployment of over 30 Colocations on time and on budget.

·   Completed access into over 25 data centers through racking of network equipment, transport augmentation, OSP/ISP builds and pursuant of rights of way.

·   Met sales launch dates during the deployment of a major network infrastructure upgrade. This entailed the upgrade of the core, edge and over 60 cable plants.

·   Worked with carriers to implement low cost infrastructure solutions allowing Comcast to extend its footprint.

·   Reduced data center implementation from 100 days to an average of 75 days.

·   Introduced budgetary efficiencies by streamlining the hardware procurement process.

·   Developed comprehensive launch plans allowing contributors to understand key project milestones.

·   Assisted the Comcast regions in building business cases for establishing presence in 3^rd party locations.

·   Facilitated training programs for fiber and field technicians in support of new Metro Ethernet markets launches.

·   Worked with markets to establish the hiring and composition of new hires to support Metro Ethernet.

·   Contributed to the design and management of Business Readiness Testing. This allowed the contributors to become familiar with newly introduced Metro Ethernet processes.

·   Managed budget forecasting allowing for good financial planning.

·   Helped define hand over processes as projects transitioned from Business Services to Operations.

 

 

 

Project Manager / Product Deployment Lead

Time Warner Cable (Consultant)              May 2005- September 2010

 

 

·  Managed the roll out of VoIP products across 12 markets. These included Internet phone, Seasonal service offering, CID on TV, 3-way calling, and 811 services

·   Developed use cases with emphasis on hotlining and provisioning of data devices for both cellular and WIMAX. This allowed for a successful compilation of business requirements

·  Provided oversight during the OSS/BSS platform upgrades as a pre-req to product launches.

·   Drew up product pre-launch and launch criteria. This provided the business with a true picture of launch costs and impact on resources.

·   Created market trialing criteria allowing for product improvements and better decision making.

·   Leveraged rate center data to increase the voice subscriber base through favorable calling structures.

·   Chaired weekly inter-company calls where network, product, operations and IT issues were aggregated and resolved.

·   Defined SLAs outlining third party engagement. This helped introduce accountability and define escalation paths.

·   Managed device inventory during product trials allowing for smooth reconciliation between billing and usage.

·   Coordinated the training of NOC agents introducing them to usage of coverage maps, network monitoring tools and provisioning platforms.

·   Through the use of market and technical bulletins, provided timely communication to users as new features were added and network upgrades were scheduled.

 

Network Implementation Engineer.

MCI-VerizonFebruary 2000 – May 2005

 

 

·   Managed the procurement, coordinated the installation and testing of customer premise equipment during the deployment of legacy networks

·   Coordinated the installation and testing of T-1s, DS-3s and OC-3s.

·   Oversaw the decommissioning, retrieval and swapping of hardware during network hot-cuts, upgrades and disconnects.

·   Helped reduce service intervals through better coordination methods between LECs and the customer.

·   Worked with customers and sales teams in reviewing service requests for accuracy. This reduced the error rate bringing in significant cost savings.

·   Tracked Access Service Requests, FOC dates, issue LOA/CFAs and demarc extensions for streamlined service delivery.

·   Mentored new implementation coordinators on new products and applications.

 

 

Education

 

Bachelor of Arts : Political Science   University of Nairobi

Master of Science: Information Systems & TechnologyJohns Hopkins University Graduate Courses undertaken but degree not attained.

 

 

Technology

 

Technologies:  Ethernet, VoIP, DOCSIS, MPLS, Data Center Access, WIMAX, CDMA, ATM, PSTN

Software:  Microsoft Project, Visio, SharePoint, PowerPoint, Excel, Word